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    1714 Memphis Street, Suite C8
           Philadelphia, PA 19125

   Phone: 215-673-2778
   Fax: 215-673-3451

Hours of Operation:
Mon - Fri : 9:30 AM - 5:00 PM

March 16, 2014


I am writing this letter to highlight the outstanding professional and caring efforts of one of the members of your staff; namely Ms. Unique Butler.

First let me acknowledge that for the past year plus, Ms. Butler has been providing assistance to my disabled brother (George Heffner) and a companion, Louise Paluch. George suffers from intellectual deficits, continuing emotional issues, can neither read or write and has various physical issues such as diabetes; while Louise likewise has even more limited intellect; and both are in dire need of life coping skills. While there have been a number of personnel over the years who worked with George & Louise, and who have assisted, I must admit we "hit the jackpot" when Ms. Butler entered the support picture.

Ms. Butler has demonstrated through her caring actions that she is committed to helping George & Louise. Ms. Butler consistently displays a superior level of professionalism, coupled with a calm demeanor while working with George & Louise, which considering their needs is no easy task. I have personally observed how Ms. Butler interacts with George & Louise and how she treats them with dignity and respect and a level of professionalism I have never seen demonstrated by other advocates.

Equally remarkable is the proactive approach that Ms. Butler demonstrates in providing care to George & Louise. Ms. Butler is very adept in identifying support issues early on, suggesting solutions, and then following through on any new support courses of action. Ms. Butler's insightful actions have literally been life-saving as it relates to George; something for which, as George's brother, I am forever grateful. Additionally, Ms. Butler has been consistent in providing to my wife and I, timely and insightful status and information regarding the care and condition of George & Louise.

In my experience, it's rare to come across someone of Ms. Butler's talents. It's because of the tremendous work that Ms. Butler and your agency are doing I wanted to express my sincere THANKS!

Thomas Heffner

June 11, 2014

"This is a letter of recommendation for DSS services. On June 4th, 2014 my 5 month-old grandson was discovered suffocating in his crib. I picked him up and blew my breath in his lungs for 10 minutes until he started breathing again. Then my nephew Eric Palmer Bey took over and applied CPR until the rescue squad came and took over.

The skills he received from DSS in CPR enabled him to assist and help save my grandson. I am very thankful to DSS for requiring their workers to obtain these skills. You'll never know when the need for those skills will occur."

Ms. Bey

June 11, 2014

"Diversified Supportive Services is the best program that ever existed. My son is happy and my daughter is a wonderful human being. She takes care of my son and me too. My son loves his sister. He wants to go out with her all the time. I am so thankful for my daughter. She is my love."

Mrs. Rodriguez

June 2, 2014

"The services I receive from Dulcinea at Diversified Supportive Services have been excellent. She is a kind and caring person and she is also a very dedicated Supports Coordinator. She always follows through and she is excellent at staying in contact with me. I am deeply grateful for her services. The last agency I was with did not even come close to the competence of Dulcinea at DSS."


December 5, 2014

"Diversified Supportive Services is an exceptional agency to work for. They are totally committed to providing outstanding supports to individuals with special needs, going above and beyond caring when it comes to their consumers.

DSS Management team is definitely "Grade A Class" when it comes to ethics integrity and professionalism. These principles are what make this company's environment a pleasure to work in, along with the great group of co-workers."

Sonya DeLeon

Intake Coordinator